Providing shipping assurance and visibility of the delivery status for our valuable customers is of paramount importance. Loville.co offers the following shipping options within Singapore and Asia region.

LOCAL DELIVERY (SINGAPORE)

Delivery Type	Processing Time	Delivery Time	Delivery Courier	Remarks
Express	2 Business Days Customization +2 ~ 4 Business Days	1 ~ 3 Business Days	SingPost / Ninja Van  / QExpress	Trackable, via Letterbox or Doorstep
	2 ~ 4 Weeks*	1 ~ 3 Business Days	SingPost / Ninja Van  / QExpress	Trackable, by Letterbox or Doorstep For Backorder
Same Day	Customization 2 ~ 4 Business Days	Same Day	Dedicated	Trackable, by Doorstep
	2 ~ 4 Weeks*	Same Day	Dedicated	Trackable, by Doorstep For Backorder
Loville Eternity	-	Same Day	Dedicated	Trackable, by Doorstep

• Business days excludes Saturday, Sunday, Public Holiday eve and Public Holiday.
• Free Ring Sizer will be delivered within 2 business days to letterbox upon dispatched. Processing time will commence upon ring size confirmation.
• Same Day Delivery applies for in-stock orders received before SG time 12pm excluding Public Holiday and Customization Order.
• Customization - with Engraving or Photo Customization
• Backorder - estimated 2~4 weeks processing time

In the event if above courier partners stated are unavailable, an alternate courier partner will be engage to fulfill the delivery requirement. Loville.co will like to highlight that the respective time frame stated for each delivery option is an estimation. Loville.co will not be liable or held responsible for any delay for backorder processing or parcels that are after dispatch as the shipment process is not within our control. Loville.co will do the utmost to expedite the delivery process whenever possible.

For 100% delay-free assurance, please opt for Same Day Delivery (For in-stock & non customization orders only). 

*Due to COVID-19, all backorders might be affected. Should there be any delay, Loville.co will inform customer as early as possible via email.

 

OVERSEAS SHIPPING (ASIA)

Shipping Type	Processing Time	Shipping Courier	Shipping Time	Remarks
Standard Shipping	2 Business Days	QExpress/Fedex/TNT/DHL/Aramex	1 ~ 3 Weeks*	Trackable/SMS, via Doorstep

• Ring Sizer will be deliver via SingPost Airmail. Additional courier charges* apply for any re-delivery of ring sizer.

In the event if above courier partners stated are unavailable, an alternate courier partner will be engage to fulfill the delivery requirement. Loville.co will like to highlight that the respective time frame stated for each shipping option is just an estimation by the courier partners. Loville.co will not be liable or held responsible for any delay after dispatch as the shipment process is not within our control. Loville.co will do the utmost to expedite the delivery process whenever possible.

*Due to COVID-19, all overseas shipments might be affected. Please expect delay of 1 ~ 3 weeks. 

 

ORDERS 

All orders are non-cancellable after purchase. If any of the order details or address details are submitted wrongly, please drop us an email as soon as possible. Once order has been processed, we will not be able to make any changes. Customer will need to be responsible to provide correct order details.

Upon an error-free transaction, all non-customization orders will be dispatched within 2 business days or else, within the processing time as indicated in each individual product page. In the event of an incomplete or unsuccessful payment process, your order will be terminated and you will then be notified via email within 24 hours. 

Orders with Ring Sizer

For orders with ring sizer, ring sizer will be delivered first followed by the actual items (inclusive of non-ring items) upon size confirmation. Please indicate under remarks/request box at checkout if you like to have your non-ring items delivered together with the ring sizer. Additional delivery charges apply for the above split order delivery request. For every single order with ring items, you will be entitled to a ring sizer free of charge with product selection. 

Orders with In stock and Customization/Backorder

For orders with mixture of in-stock and backorder items, your order will only be shipped out when all items are consolidated and ready for dispatch. Please indicate under remarks/request box at checkout if you like to have your in stock items delivered first, followed by any customization/backorder items when ready. Additional delivery charges apply for the above split order delivery request.

Orders with In stock and Out of Stock

For order consist of in-stock and out-of-stock/discontinued items, in-stock items will be delivered and the issuance of store credits for out-of-stock items will be sent separately via email. 

Orders with Customization/Engraving

For customization orders, please ensure all mandatory inputs such as engraving option and details are indicated correctly. Please also ensure that the content and item to be engraved are chosen with confidence as there is strictly no refund/exchange once these items are being processed.

For customization or backorders with ring sizer, processing time will commence upon ring size confirmation.