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FAQ

ALL YOU NEED TO KNOW!

How do I make payment?

I need to receive my order urgently, what should I do?

When will you ship out my order(s)?

How long will I receive my item(s)?

Can I amend or cancel my order(s)?

My order status has been updated to "Completed" and I have yet receive my parcel. Why is that so?

How can I track my parcel status?

My Order has been shipped. Does that means I will receive it today?

Is engraving free for all products?

I received defective item(s), how do I get an exchange?

I ordered wrong ring size, what should I do?

The ring size I ordered with ring sizer is unexpectedly loose, can I have an exchange?

There is slight colour difference for my item(s) received, can I exchange/refund?

I received wrong item(s), what should I do?

I did not receive my order items! What should I do?

If photo shows 2 rings, will I also receive 2 rings?

What is Store Credits?

I don't like the item(s), can I get an exchange or refund?

I received ring sizer only, can I get a refund?

Can I request to engrave my rings after receiving them?

What is Tungsten Carbide? Will it get scratch easily?

What is 925 Silver? Will it tarnish?

What is Stainless Steel? Will it rust?

What is White Gold Electroplated?

What are Simulated diamonds? Is it real diamonds?

What are Cultured Pearls?

What are Faux Pearls?

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