Free Express Delivery for SG orders above SGD$88*
In view of COVID-19, Standard/Express delivery may take longer than usual. Do opt for Urgent Delivery for urgent order

FAQ

ALL YOU NEED TO KNOW!

How do I make payment?

I need to receive my order urgently, what should I do?

Can I amend or cancel my order(s)?

When will you ship out my order(s)?

How long will I receive my item(s)?

My order status has been updated to "Completed" and I have yet receive my parcel. Why is that so?

How can I track my parcel status?

My Order has been shipped. Does that means I will receive it today?

Is engraving free for all products?

I received defective item(s), how do I get an exchange?

I ordered wrong ring size, what should I do?

There is slight colour difference for my item(s) received, can I exchange/refund?

I received wrong item(s), what should I do?

I did not receive my order items! What should I do?

I received ring sizer only, can I get a refund?

I don't like the item(s), can I get an exchange or refund?

What is Store Credits?

If photo shows 2 rings, will I also receive 2 rings?

What is Tungsten Carbide? Will it get scratch easily?

What is 925 Silver? Will it tarnish?

What is Stainless Steel? Will it rust?

What is White Gold Electroplated?

What are Simulated diamonds? Is it real diamonds?

What are Cultured Pearls?

What are Faux Pearls?