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FAQ

ALL YOU NEED TO KNOW!

How do I make payment?

I need to receive my order urgently, what should I do?

When will you ship out my order(s)?

How long will I receive my item(s)?

Can I amend or cancel my order(s)?

My order status has been updated to "Completed" and I have yet receive my parcel. Why is that so?

How can I track my parcel status?

Singpost Parcel Tracking: Item Status not found in system

My Order has been shipped. Does that means I will receive it today?

I received defective item(s), how do I get an exchange?

I received wrong item(s), what should I do?

I did not receive my order items! What should I do?

There is slight colour difference for my item(s) received, can I exchange/refund?

What happened if one of my purchased item is out of stock?

I don't like the item(s), can I get an exchange or refund?

I ordered wrong ring size, what should I do?

How to confirm ring size after measuring with Ring Sizer?

The ring size I ordered with ring sizer is unexpectedly loose, can I have an exchange?

I received ring sizer only, can I get a refund?

Is engraving free for all products?

Can I request to engrave my rings after receiving them?

If photo shows 2 rings, will I also receive 2 rings?

What is Store Credits?

What is Tungsten Carbide? Will it get scratch easily?

What is 925 Silver? Will it tarnish?

What is Stainless Steel? Will it rust?

What is White Gold Electroplated?

What are Simulated diamonds? Is it real diamonds?

What are Cultured Pearls?

What are Faux Pearls?

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